Introduction
At ExpoFlyTravel, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard your data when you interact with our website, hotel booking platform, or related services.
By using our website or services, you consent to the collection and use of your personal information as described in this policy. You may provide explicit consent by checking a box during account creation or booking, or implied consent by using our services.
We may update this policy periodically. Please review it regularly to stay informed of any changes. Significant updates will be communicated via email or a website notice.
For questions or to exercise your privacy rights, contact us using the details in the Contact Information section.
Types of Personal Information We Collect
We may collect the following types of personal information when you make hotel reservations:
| Data Category | Description |
|---|---|
| Identifiers | First name, last name, username, date of birth, age, gender, passport/ID number. |
| Contact Information | Billing address, email address, phone numbers. |
| Financial Information | Payment card or bank details for booking transactions. |
| Booking Information | Hotel name, reservation dates, room type, number of guests, special requests. |
| Technical Information | IP address, browser type, device information, geolocation, operating system. |
| Profile Information | Account details, booking history, preferences, loyalty program data. |
| Usage Information | How you interact with our website, including pages viewed and time spent. |
| Customer Support Information | Inquiries, complaints, or details shared with our support team. |
Note: We do not collect sensitive personal information, such as race, ethnicity, religious beliefs, sexual orientation, health data, or criminal records.
Children’s Data
We do not knowingly collect personal information from children under 18, except when included in a family or group booking with parental consent.
Failure to Provide Information
If you do not provide required personal information (e.g., for legal or contractual purposes), we may be unable to process your hotel booking. We will notify you if this occurs.
How We Collect Your Personal Information
Information You Provide
- When you create an account, make a hotel booking, or contact us.
- When you provide payment details or special stay preferences.
- When you complete surveys or reviews of hotel services.
Information from Third Parties
We may receive information from hotel partners, travel agencies, or social media platforms (if you link your account).
Automatically Collected Information
We collect technical and usage data when you visit our website using cookies and similar technologies (see Cookie Policy).
How We Use Your Personal Information
- To process hotel bookings and provide requested services.
- To send booking confirmations and updates.
- To manage your account and preferences.
- To provide customer support and handle inquiries.
- To improve our website and hotel booking platform.
- To send promotional offers and newsletters (with your consent).
- To detect fraud and ensure security.
Sharing Your Personal Information
We share your information with:
- Hotel Partners: To confirm and manage your reservations.
- Service Providers: Payment processors, cloud services, or analytics providers under strict confidentiality agreements.
- Legal Authorities: Where required by law or to protect our rights.
We do not sell your personal information.
Digital Communications
We may contact you via email, SMS, or WhatsApp for:
- Booking confirmations and updates.
- Customer support responses.
- Special hotel deals and promotions (with your consent).
Your Privacy Rights
You have the right to access, correct, delete, or opt out of marketing communications regarding your data. Contact us at info@expoflytravel.com to exercise your rights.
Cookie Policy
We use cookies to enhance your hotel booking experience:
- Essential Cookies: For login and booking functionality.
- Performance Cookies: For analytics and website performance.
- Marketing Cookies: To display personalized hotel deals.
Data Retention
We retain your booking data only as long as necessary to provide services, comply with legal obligations, or resolve disputes.
Contact Information
ExpoFlyTravel
1145 E 35th Avenue, Apt 7K, Brooklyn, NY, 11210, USA
Email: info@expoflytravel.com
Phone: +1 (855) 473-5566